Returns and Refunds
We at Pawfect Petwear understand that we all make mistakes sometimes and that a dog collar or other product doesn't look right or doesn't fit properly. Whilst we advise that you check the relevant size-guide for any products you might buy (and read our ‘How To Measure Your Dog), we understand that sizing is not an exact science. Please see below for our standard returns policy.
All orders of standard items can be cancelled (for any reason) for a refund or exchange. However, you must inform us of your wish to return these items within 5 working days of receiving them via firstname.lastname@example.org. As we use a number of associated partners, we will provide you with the relevant returns address for you to send the item (at your own cost) within 14 days of purchase. If you wish to return the item outside of the 5 days then you will be charged a standard £3 administration fee.
If a product needs to be exchanged due to incorrect size or other reason, then you will also be charged for shipping the replacement item. This cost will be provided at the time. Pawfect Petwear endeavours to ensure that all products are free from damage and defects. If however an item is damaged or faulty we will offer a replacement. Please provide us with the relevant details within 48 hours of receipt and we will liaise directly with our partner(s) to resolve the issue. We will then issue a replacement free of charge.
All items must be returned unused, in a saleable condition and in their original packaging (with any labels still attached). Please use a ‘signed for’ delivery method and obtain proof of postage.
Please note any exemptions and exceptions to the standard returns procedure, where the following items are likely to be non-returnable and non-refundable: personalised/customised items, perishable products (such as food), grooming products and custom home wares. Please make sure you understand the relevant partner’s return policy before you buy products. Please do not hesitate to contact us on email@example.com if you have any questions or need some advice. We are happy to help.